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Shipping & Return

 

LOCAL DELIVERY (WITHIN MALAYSIA)
Q1: What is the cost for shipping within Malaysia?

  • We charge via Poslaju shipping:

Peninsular Malaysia RM8.
Sabah & Sarawak RM10.

  • Tracking numbers are emailed (Check Junk/Spam) once posted.
  • We deliver through PosLaju


Q2: How long does it take for my parcel to reach me?

  • All orders will be post within 7 working days (Monday – Friday) via PosLaju and a tracking number will be emailed to you once it is made available.
  • PosLaju is a next day delivery service and makes deliveries Monday - Saturday, excluding the first Saturday of every month and local public holidays (Malaysia).
  • Please note that it may take up to 24 hours before your tracking code appears in PosLaju’s tacking system.
  • If customers do not receive their order within 7 working days after receiving tracking number via email from us, please contact sales.bymi@gmail.com or to track your shipment at http://www.poslaju.com.my/track-trace/


Q3: If I received wrong item or defect item, can I ask for exchange?

  • If you received faulty item, you can return it within 7 days of original receipt for exchange with same faulty item; collection, colour, and size.
  • The faulty item must be with the price tag, otherwise it cannot be exchange.
  • If the faulty is from HQ, HQ will bear the shipping cost.
  • All exchange item cannot be refunded with money, it must be with the item.
  • Email us at sales.bymi@gmail.com


INTERNATIONAL DELIVERY (WORLDWIDE)

Q1: What are the international shipping methods?

  • We offer international shipping via PosLaju International.
  • Shipping charges will depend on the quantity/weight of each parcel.
  • Our system will automatically calculate the weight and the amount you should pay will be display at the end of the order process.


Q2: How long does it take for my parcel to reach me?

  • Transit time normally within 3 – 5 working days.
  • Tracking numbers will be provided by email once order has been processed.


Q3: If I received wrong item or defect item, can I ask for exchange?

  • If you received faulty item, you can return it within 7 days of original receipt for exchange with same faulty item; collection, colour, and size.
  • The faulty item must be with the price tag, otherwise it cannot be exchange.
  • If the faulty is from HQ, HQ will bear the shipping cost. However, it the faulty is from the customer, customer need to bear the shipping cost.
  • All exchange item cannot be refunded with money, it must be with the item.
  • Email us at sales.bymi@gmail.com.

 

SELF-PICKUP (BOUTIQUE)

  • All Self-pickup will be processed in 1-2 working days but for busy weekdays/ peak season, orders will be processed within 2-5 working days.
  • You can pickup your order once you have received an email stated 'Ready For Pickup'.
  • To collect your order, just flash or mention your Order ID to the counter.
  • Email us at sales.bymi@gmail.com