Ardence Square - Lavender Mint

SHIPPING & RETURN

LOCAL DELIVERY (WITHIN MALAYSIA)

Q1: What is the cost for shipping within Malaysia?

• We charge via Poslaju shipping:
  1. Peninsular Malaysia RM8.
  2. Sabah & Sarawak RM10.
• Tracking numbers are emailed (Check Junk/Spam) once posted.
• We deliver through PosLaju

Q2: How long does it take for my parcel to reach me?

• All orders will be post within 7 working days (Monday – Friday) via PosLaju and a tracking number will be emailed to you once it is made available.
• PosLaju is a next day delivery service and makes deliveries Monday - Saturday, excluding the first Saturday of every month and local public holidays (Malaysia).
• Please note that it may take up to 24 hours before your tracking code appears in PosLaju’s tacking system.
• If customers do not receive their order within 7 working days after receiving tracking number via email from us, please contact sales.bymi@gmail.com or to track your shipment at http://www.poslaju.com.my/track-trace/

Q3: If I received wrong item or defect item, can I ask for exchange?

• If you received faulty item, you can return it within 7 days of original receipt for exchange with same faulty item; collection, colour, and size.
• The faulty item must be with the price tag, otherwise it cannot be exchange.
• If the faulty is from HQ, HQ will bear the shipping cost. However, it the faulty is from the customer, customer need to bear the shipping cost (under specific issues)
• All exchange item cannot be refunded with money, it must be with the item.
• Email us at sales.bymi@gmail.com

INTERNATIONAL DELIVERY (WORLDWIDE)

Q1: What are the international shipping methods?

• We offer international shipping via PosLaju International.
• Shipping charges will depend on the quantity/weight of each parcel.
• Our system will automatically calculate the weight and the amount you should pay will be display at the end of the order process.

Q2: How long does it take for my parcel to reach me?

• Transit time normally within 3 – 5 working days.
• Tracking numbers will be provided by email once order has been processed.

Q3: If I received wrong item or defect item, can I ask for exchange?

• If you received faulty item, you can return it within 7 days of original receipt for exchange with same faulty item; collection, colour, and size.
• The faulty item must be with the price tag, otherwise it cannot be exchange.
• If the faulty is from HQ, HQ will bear the shipping cost. However, it the faulty is from the customer, customer need to bear the shipping cost (under specific issues)
• All exchange item cannot be refunded with money, it must be with the item.
• Email us at sales.bymi@gmail.com