Frequently Asked Question

• ​Mawaddah Izzati [HQ]
  47-2, Jalan Eco Majestic 3A/1, Eco Majestic, 43500 Semenyih, Selangor
  03 - 8211 2414
  
  Landmark: Brighton Eco Majestic [corner lot]
  
  Monday - Friday [9.00am - 06.00pm]
  Break : 12.30pm // 01.30pm [1 Hour]
   
• Email Inquiry : sales.bymi@gmail.com
• Customer Service : 03 82112414
  
  **Email & Call will be respond in working hour only

Order Policy

• After we have received your order, any Cancellation order/ item/ color/ size in order list are not allowed .
• Change of mind is unfortunately not applicable. 

Shipping Policy

• All Order will be shipped in 7 working days excluding Weekend & Public Holidays.
• Orders submitted after 12pm will be process the next working day.
• Tracking Number emailed once shipped.

Return Policy

• Online Purchase (Website) : Return valid for defect or faulty item.
• Offline Purchase (Boutique) : Return not valid for any.

Step 1 :  Login to your account using the email & password registered on website.


 

Step 2 : Find your desired item, choose color, size & quantity, then click on 'Add To Cart' button.
 

View your cart & click Checkout!
 

Step 3 : Quick Checkout! Fill in yours & your customer details.

 

Step 4 :  Review the order, Click Place Your Order & proceed to Payment Gateway.

Payment Gateway choice : Online Banking [Cimbclicks, Bank Islam, Maybank etc] & Cards (Debit/ Credit)
 

You will received emails;
1) Bill ID Email for Billplz/ Senangpay (Payment Gateway)
2) Confirmation Order Email (Review your order details) *also review your order on Order History on website

Step 5 : After payment succesfully received, you will return to Succesfull Page with Order Details.
*review your order again // compare with email received

Q1: Courier

• 100% POSLAJU for shipping.
• If POSLAJU are having problem with their system or on Public Holiday break, We will consider the use of other courier [Pgeon, NinjaVan etc]

Q2: How Long does it takes for my parcel to reach me?

• All order will be shipped within 7 working days [Mon - Fri].
  *Refer Policy > Shipping Policy
• Orders submitted after 12pm will be shipped the next working days.
  
  NOTE : For Raya Festive/ Peak Season, please be informed that shipping process may takes longer that stated period. 

Q3: Tracking Number

• Tracking Number are emailed once shipped.
• Other than that, you can view the tracking number in your Order History.
• Trace record may takes up to 24hour to be available on POSLAJU tracking system.

Q4: Shipping Range

• Local (East & West Malaysia)
• International (Singapore, Indonesia, Australia etc)

• Add desired/ any item into cart & View Cart.
  
  Tips: For New Release item
  All shipping cost are same for all item/pc.
  Add to cart using the same material or category.

• Choose 'Estimate Shipping & Taxes' & insert state address along with the postcode.
  *Click Get Quotes

• Choose either POSLAJU or Self Pick Up. Click Apply Shipping.

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• Total amount appeared are the amount customer should pay.

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Return Policy

• Faulty/ Defect Item can be return/ exchangeable within 7 working days after receiving parcel.
• Item can be exchange with the same faulty item; collection, colour, and size.
• Item must be undamaged, unsoiled, unwashed, unaltered & unworn.
• Sale items are non-returnable.
• Example of returnable conditions : Received wrong order, Torn Stitches, soiled etc
  *Change of mind or purchase wrong size are not allowed for return.
  *Depends on availibility of stock.

Return Guidelines

Step 1: Email details to sales.bymi@gmail.com

Attach details below;

• Order ID
• Item picture
• Other related info

Step 2: Customer need to return the parcel to HQ to the address given.

• Customer are encourage to use DFOD service by J&T.
• All return & repost will be borne by MI.

Step 3: Once parcel or tracking number have been received, new item will be shipped.

• Double check if there is changes in the address.
• New Tracking Number will be updated through email.