Terms & Conditions

I. Customer Satisfaction

  • At Mawaddah, customer satisfaction is our #1 goal.
  • We are committed to making your shopping easy and fuss-free.
  • We stand behind the quality of our products and We believe that we can work together with our customers 
    to make every purchase a positive experience.
  • Our shipments are carefully inspected before leaving our warehouse.
  • But in the event, you received faulty item, simply follow the instructions in Returns and Exchanges.



II. Returns and Exchanges.

  • If you received faulty item, you can return an item within 7 days of original receipt for exchange with the same faulty item; collection, colour, and size.
  • The faulty item must be undamaged, unsoiled, unwashed, unaltered, and unworn, otherwise it cannot be exchange.
    Note: Sale Item are not returnable.
  • Original delivery and handling charges are non-refundable.
  • Return shipping charges: If the faulty is from HQ, HQ will bear the shipping charges.



III. Security

  • At Mawaddah, protecting your personal information is a priority.
  • We use Secure Sockets Layer (SSL) to encrypt your credit card number, name, and address, so only Mawaddah can decode your information.
  • Once you are in the checkout area, to be sure your connection is secure, look at the lower left-hand corner of your browser window. 
  • If you see an unbroken key or closed lock (depending on your browser), the SSL is active, and your information is safe.


IV. Your Privacy

  • At Mawaddah, your personal information is confidential.
  • We do not rent, sell, barter, or trade email addresses.
  • When you place an order with us, we collect your name, address, telephone number, credit card information and your email address.
  • We use this information to fulfil your order and to communicate with you about your order.



V. Contact Us

  • If your question or comment is relative to your Mawaddah order, call +603 8912 4130 and speak with one of our friendly Customer Service professionals or email us at



VI. How to Order

  • Ordering online from the Mawaddah Izzati Online Store is easy!
  • Once you have login, simply choose the items you wish to purchase and add them, individually, to your shopping cart.
  • Each time you add an item, you'll be able to view the entire contents of your cart with a total amount purchased so far.
  • You will also be able to see which items are in stock and which items are sold out. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.
  • Orders submitted after 12.00pm will be shipped on the next working day & shipping policy will be in 7 working days excluding Saturday & Sunday or any Public Holidays after payment received.
  • Once order have been submitted with payment through website and the status is processing, any cancellation, refund, exchange of colour or size is not allowed. 



VII. Pricing and Payment

  • All prices are in Ringgit Malaysia (MYR) and are subject to change without notice.
  • Changes of currency are available on the top left of the website.
  • We have two convenient payment method which is Online Banking and Credit/ Debit Cards.
  • We currently accept direct online payment from major bank in Malaysia including Maybank2u, CimbClicks, RHBonline, ALLIANCE Bank, Bank Islam, and Hong Leong Bank.
  • You will be redirected to your preferred payment channel when you proceed to check out.
  • No payment are accepted outside of the website. 



VIII. Colour

  • We have done our best to display as accurately as possible the colours of the products shown on this Website.
  • Colour of products in this website may differ slightly due to lighting/screen brightness of different gadget used to view this page.
  • However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
  • Any return or refund due to difference in colour were not permitted.



IX. Shipping
Online Orders:

  • At Mawaddah, most orders ship out from our warehouse one day after payment received.
  • However based on our Shipping Policy; all order will be processed in 7 workind days excluding Saturday & Sunday (Shipping in Malaysia only).
  • For international shipping will be vary as it depends with our local courier, usually takes up for 5 - 10 working days.



X. Terms of Use

  • This website is operated by Mawaddah
  • All inquiries may be directed to:

Mawaddah Izzati Sdn Bhd

No 6-31-02 (Lot 38, 1st Floor),

Jalan Medan Pusat Bandar 8,

43650 Bandar Baru Bangi,



Phone: +603 8912 4130
Customer Service:

  • These terms and conditions govern your use of this Website.
  • Please take a few minutes to review these terms and conditions.
  • Your use of the Mawaddah website constitutes your agreement to follow these rules and to be bound by them.



XI. These Terms and Conditions May Change

  • Mawaddah reserves the right to update or modify these terms and conditions at any time without prior notice.
  • Your use of the Mawaddah website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.
  • For this reason, we encourage you to review these terms and conditions each time you use this website.



XII. Use of Web Site

  • The Mawaddah website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Mawaddah’s goods and services and/or to otherwise transact business with or contact Mawaddah on their own behalf. 
  • No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified, or otherwise affected, by any third party on behalf of such individual customer.



XIII. Copyright Notice

  • All of the content you see on this website, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the "Content") is the exclusive property of Mawaddah Izzati Sdn Bhd and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Mawaddah Izzati Sdn Bhd by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to Mawaddah Izzati Sdn Bhd.
  • The entire Content of the Mawaddah Izzati Sdn Bhd website is copyrighted as a collective work under Malaysia and other applicable copyright laws, and Mawaddah Izzati Sdn Bhd owns a copyright in the selection, coordination, arrangement, and enhancement of the Content.
  • The Content of the Mawaddah Izzati Sdn Bhd website, and the website , are intended solely for the personal and non-commercial use of the users of our site.
  • As such a user, you cannot download, print, and store selected portions of the Content. You also cannot copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format.



XIV. Submissions

  • We welcome your comments regarding the Mawaddah website.
  • However, any comments, feedback, notes, messages, ideas, suggestions, or other communications (collectively, "Comments") sent to Mawaddah shall be and remain the exclusive property of Mawaddah Izzati Sdn Bhd.
  • Your submission of any such Comments shall constitute an assignment to Mawaddah Izzati Sdn Bhd of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments.
  • Mawaddah Izzati Sdn Bhd will be entitled to use, reproduce, disclose, publish, and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way.
  • For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.



XV. Disclaimer

  • This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a purpose.
  • You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use relating to your use of our site, and that Mawaddah Izzati Sdn Bhd shall not be liable for any damages of any kind related to your use of this site.



XVI. Indemnification

  • You agree to defend, indemnify, and hold Mawaddah Izzati Sdn Bhd harmless from and against any and all claims, damages, costs and expenses, including attorneys'; fees, arising from or related to your use of the site, including, without limitation, your use of this website in violation of these Terms of Use.